1. Introduction
FBS Security Systems Inc. provides fire protection, life-safety, alarm monitoring, inspection, testing, service, security, surveillance, access control, and related services designed to help protect people and property.
We are committed to safeguarding personal information and sensitive site data collected in connection with our services and website. This Privacy Policy explains how we collect, use, disclose, store, and protect information when you:
Visit our website
Request or receive services
Enter into a service agreement
Communicate with us
Utilize alarm monitoring or related systems intended to help reduce risk
Nothing in this Privacy Policy guarantees prevention of loss, damage, injury, or system performance.
2. Information We Collect
A. Information You Provide
We may collect information you voluntarily provide, including:
Name and contact details
Company or organization name
Service and billing addresses
Property details and project specifications
Payment information
Emergency contact lists and monitoring call lists
Communication preferences
Authorized user credentials
B. Automatically Collected Website Data
When you visit our website, we may automatically collect:
This information is collected using cookies and analytics tools intended to help improve website performance and user experience.
C. Alarm & Monitoring Data
In connection with monitoring services designed to help reduce risk and provide notification of events, we may collect:
Monitoring services are intended to provide notification and assistance but do not guarantee that loss, injury, or damage will not occur.
3. How We Use Information
We use collected information to:
Provide installation, inspection, testing, maintenance, and monitoring services designed to help protect people and property
Process payments and billing
Respond to alarm signals and emergency events
Maintain inspection and compliance records as required by NFPA standards, insurance carriers, and Authorities Having Jurisdiction
Communicate regarding scheduling, service updates, and reports Improve website functionality and service quality
Comply with legal and regulatory obligations
Enforce contractual rights
Our systems and services are intended to help reduce risk but cannot eliminate risk.
4. Legal Basis for Processing
We process information as necessary to:
Perform contractual obligations
Comply with legal requirements
Support legitimate business operations
Act based on customer consent where applicable
5. Information Sharing & Disclosure
We may disclose information to:
Third-party monitoring centers
Subcontractors and service technicians
Payment processors
IT and cloud storage providers
Insurance carriers
Authorities Having Jurisdiction (AHJs)
Emergency responders
Law enforcement when required by law
We do not sell personal information.
6. Confidentiality of Site & Security Information
Because our services are designed to help protect life and property, we may possess sensitive information such as:
Such information is treated as confidential and disclosed only as required for service performance, regulatory compliance, legal obligation, or with customer authorization.
7. Cookies & Tracking Technologies
Our website may use cookies and third-party analytics tools to help improve performance and measure engagement.
You may disable cookies through browser settings. Disabling cookies may limit website functionality.
8. SMS & Electronic Communications
If you consent to receive text messages:
Messages may include appointment reminders, inspection notices, service updates, and limited marketing content
Message and data rates may apply
You may opt out at any time by replying “STOP”
We are not responsible for carrier delays or delivery failures.
9. Call Recording & Monitoring
Telephone calls may be recorded for documentation, compliance, quality assurance, or alarm response purposes.
By communicating with us, you consent to such recording where permitted by law.
10. Data Retention
We retain information:
As required by service agreements
As required by NFPA standards and inspection record keeping obligations
As required by insurance or regulatory authorities
As reasonably necessary to defend legal claims
Retention periods may extend for multiple years depending on regulatory and contractual requirements.
11. Data Security
We implement reasonable administrative, technical, and physical safeguards intended to help protect information, including:
However, no system is completely secure. We do not guarantee that information will be immune from unauthorized access, breach, or cyberattack.
12. No Guarantee Limitation of Liability
Our services, systems, and website are intended to help reduce risk and provide notification of events. They do not guarantee prevention of loss, damage, injury, fire, burglary, or other incidents.
To the fullest extent permitted by law:
We disclaim any guarantee of uninterrupted or error-free system operation.
We are not responsible for losses resulting from events beyond our control, including equipment failure, communication disruption, power outage, force majeure, or third-party interference.
We are not liable for indirect, incidental, consequential, or punitive damages related to data use or disclosure. Nothing in this Privacy Policy modifies the terms, limitations, or liability allocations contained in any signed service agreement.
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
14. Children’s Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
15. Your Rights
Subject to applicable law, you may:
Request access to personal information
Request correction of inaccurate information
Request deletion of certain data
Opt out of marketing communications
We may retain information as required by law or contract.
16. Data Storage Location
Information may be stored and processed within the United States using secure third-party service providers.
17. Policy Updates
We may revise this Privacy Policy at any time. Updates will be posted with a revised Effective Date. Continued use of our services constitutes acceptance of the revised policy.
18. Contact Information
FBS Security Systems Inc.
Privacy-related requests may be submitted using the contact information above.
